To Create Charges, go to Ordering → Charges. Click on Add Charge.


In the New Charge page, follow the pointers below.

  • Title: Enter the title of the Charges. (Ex: Packaging Charge)
  • CRM Title: This is a reference title/name for internal use.
  • Description: Enter the description of the Charge.
  • Type: Here we can get the different types configured.

Here is a set of different charges we support specifically on different aggregator level.

1. Steps to apply – Fixed Charge at the Order Level

  •  Type: As Fixed Value.
  •  Value: The amount you want In Rupees.

2Steps to apply – Fixed Charge at the Item Level

  •   Type: Applies to Fields.
  •   Applicable fields: From the dropdown in Field as Per Item Quantity, Type as Fixed Value and then the Value in Rupees.




3.Steps to apply  Fixed Charge per item for either different set of locations or a different set of items

If the business has items on the menu with different charges structure for different items, the same is configured by creating item groups followed by configuring charges for every group.

  • Type: Applies to Fields.
  • Applicable fields: From the dropdown in Field as Per Item Quantity, Type as Fixed Value and then the Value in Rupees.
To know how to create the Groups - Click here


4.Steps to apply – Percentage Charge at the Order Level

  • Type: Applies to Fields
  • Applicable fields: From the dropdown Field as Order Sub-Total, or Item Price, Type as Percentage and then the Value in percentage.



You can then Save the charges.


Note: If you want to use this specific charge on Items for a particular platform then use Excluded Platform: Choose from the dropdown where you want it to exclude and save it.