Register opening issue due to bill sync.

Modified on Mon, 02 Jan 2023 at 02:21 PM

In this case, the merchant will raise an issue that he is not able to open the register.


 Resolution Steps:

To replicate the issue we need the biz name/ID and a screenshot of the issue while opening the register. If the same is not available probe the same from the merchant.

If there is an error in opening the register due to a bill sync issue, check if there is any pending bill that is not synced by going globe button on register> click on bill number> try with new bill number> clear the bill>Sync the bill.

Follow the SS for steps.

After synching the bill, try to reopen the register.

If all the above is done and still the issue stands unresolved raise a resolution assistance workflow to route it to L2.


Once the ticket is created on the same add the below properties for the given scenario:


Product: Prime  Type: Issue Module: Point of Sale
Interface: Depends whether the product is Prime or HUB, for HUB it will be Atlas for Prime it will be Hub.



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