Captain app configuration.

Modified on Mon, 02 Jan 2023 at 02:21 PM

In this case, the merchant will request to configure the captain app. 


 Resolution Steps:

  1. To replicate the issue we need the biz name/ID and the user id for which he wants the captain app. If the same is not available probe the same from the merchant.

  2. In order to use the captain app activate ate captain app module on prime by going to company admin>Setting>internal>modlue> enable captain app module.

  1. The next step will be to assign user role permission as captain.

  1. Users should not have POS module permission to Create bills. Check the same in captain role permission.

  2. By default, a user with Captain role permission will be able to perform the following actions-Assign tables/start bills, Add items to existing bills, Manage customers, and Manage bill notes/kitchen instructions.

  3. A captain can start a shift by connecting to any opened register in the restaurant, a captain’s shift cannot be started if there is no register opened in the restaurant. Also, any ongoing captain shift will be closed as soon as the register is closed.

  4. If all the above is done and still the issue stands unresolved raise a resolution assistance workflow to route it to L2.


Once the ticket is created on the same add the below properties for the given scenario:


Product: Prime  Type: Service request Module: Point of Sale
Interface: Depends whether the product is Prime or HUB, for HUB it will be Atlas for Prime it will be Hub.


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