Support & People Matrix

Modified on Wed, 11 Jan, 2023 at 12:48 PM

Support

In case of any query with placing, tracking, and payment of the orders, please send the UrbanPiper Order ID and the issue faced with it on help.meraki@urbanpiper.com
UrbanPiper would be then working on the resolution with the help of the aggregators.

S. No.	Request / Query Type	Description	Level_1	Level_2	Level_3	Process to be followed
1	Onboarding	Issues/Delay in taking a new outlet live	Onboarding	Debangshu Ghosh	Lakshan Aravind	Raise on Email TAT: 24 hours
2	Support	Issues after going live	Support	Sayantan Roy	Lakshan Aravind	Raise on Email TAT: 10 minutes
3	Product Knowledge	All things related to dash	Knowledgebase	Lakshan Aravind	Manideep Akarapu	Raise on Email TAT: 24 hours