Merchant Bag Return flow will be enabled for enterprise accounts where the merchant provides the bag for Zomato riders to deliver the order while keeping the order hot/cold and avoiding any sort of spillage. Eg: pizza bags, cake bags, or bags for delivering bulk orders

Once the order has been delivered, Zomato will generate an OTP that will be relayed to UrbanPiper. When the rider returns the bag to the merchant, the OTP needs to be shared with the rider by the merchant.

Merchant can view the OTP from the Prime dashboard under Rider details by hovering.