How to create & use customer segments?

Modified on Thu, 24 Feb 2022 at 05:18 PM

Customer segmentation is filtering customers based on common characteristics — so that one can market each group effectively & appropriately. 


With Atlas, customers can be filtered into groups (segments), by specifying one or more characteristics. Broadly, there are 4 major criteria groups for applying filters: 


  1. User Profile 
  2. Online Ordering Data
  3. In-Store Purchases 
  4. Feedback


Each of these criteria groups comprises a set of filters that can be used to filter customers using finer controls. 


To define a customer segment, one can apply a filter or a combination of a few filters, based on the use-case.


In Atlas, segments can be created in the following two ways: 


  • Create a new segment from the segment gallery
  • Create an ad-hoc segment while designing a marketing campaign


Create a new segment from the segment-gallery


Segments created from segment gallery are saved into — My Segment — section. These saved segments can then be used in multiple campaigns, over and over again as required.



Create ad-hoc segments while configuring Campaigns


Segments can also be created within the context of a campaign. Segments created in such a manner are limited to a particular campaign and are not reusable. These segments will not show up as part of your saved segments.





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